Sr. Client Systems Knowledge & Training Specialist

Why Arup?

At Arup we’re dedicated to shaping a better world.  Our purpose, shared values and collaborative approach have set us apart for over 80 years. We solve the world's most complex problems and deliver what seems impossible, with curiosity and creativity. We’re a thriving and growing organisation which offers you many possibilities to shape a better world, and your future.

In an increasingly competitive marketplace, our Marketing, Communications, and Business Development (MCBD) team enables Arup to build and protect our reputation, deepen client relationships, win quality work, and attract top talent. This role will be key in achieving our strategic market and client ambitions. We are seeking to hire a Client Systems Knowledge & Training – Senior Specialist to strengthen our MCBD function.

The Opportunity

In this role, you will play a key part in enabling our people to get the most from Arup’s CRM and wider MCBD client systems by designing and delivering high‑quality, user‑centred learning experiences. You will create engaging training materials, deliver workshops to diverse audiences across the firm, and maintain clear, well‑structured and searchable knowledge resources aligned to agreed standards. With a passion for translating complex systems into accessible learning, you will document and share best practice to support consistent adoption across the CRM and MCBD community. You will work closely with Arup University and our Learning & Development team to ensure all materials align with established learning frameworks, delivery schedules and training guidelines, as well as partner with Internal Communications to support educational campaigns that bring our client systems transformation roadmap to life and clearly articulate the value it delivers. Through this work, you will help increase engagement with CRM, client reporting and other MCBD systems, designing role‑based learning journeys and a sustainable knowledge base that drives adoption and reduces reliance on ad hoc support.

Key Responsibilities

• Design and deliver training programs on MCBD systems - including CRM, client reporting, and other work-winning systems - for various audiences including client relationship teams, bid teams, marketing stakeholders and senior leadership.

   

• Create training materials (user guides, quick reference cards, video tutorials and workshop content) aligned to standards.
• Build and maintain a centralised, searchable knowledge hub (documentation, FAQs and how-to content).
• Develop role-based learning paths that align training to user needs and business processes.
• Conduct needs assessments to identify knowledge gaps and training requirements across the firm.
• Facilitate train-the-trainer sessions to build internal capability and scale adoption efforts.
• Measure training effectiveness through assessments, feedback surveys and usage analytics to continuously improve learning programs overtime.
• Champion best practice adoption and create governance documentation that maintains data quality standards.
• Advise MCBD leadership on best practices in knowledge management and provide training and support to staff on tools and processes

• Collaborate with internal and external stakeholders including business partners and subject matter experts to develop and support new and existing products, features, and services

   

   

  Is this role right for me?

   

   

• Bachelor’s degree in Information Science, Computer Science, Marketing, Knowledge Management, or related field
• Significant experience in system-based training, learning design and/or knowledge management, ideally for CRM or digital platforms.
• Hands-on expertise with CRM platforms (e.g., Microsoft Dynamics 365, Salesforce, HubSpot) and Microsoft collaboration tools (e.g., SharePoint, Teams; Planner desirable).
• Proven ability to create clear, engaging learning content for non-technical audiences (guides, quick reference materials, videos and workshops).
• Strong facilitation skills, confident presenting to groups and coaching individuals.
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience managing knowledge bases or documentation repositories (e.g., SharePoint, Confluence or similar).
• Understanding of data governance principles and how they support data quality and user adoption.
• Awareness of trends in data, automation and information governance as they relate to training and system use.
• Understanding of business development and work-winning practices in professional services (AEC sector desirable).
• Strong understanding of data governance principles and practices
• Proficiency in designing learning programs

• Awareness of relevant trends in data, automation and information governance as they relate to training and system use.

   

• Experience in Microsoft platforms such as Dynamics 365, SharePoint, MS Teams, and Microsoft Planner. 

   

What We Offer You

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognizes the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different People, Shared Values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact nick.newell@arup.com to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit: https://www.arup.com/careers/recruitment-process/ 

Stay safe online – Arup will never ask for your bank details as part of our recruitment process.

Recruitment Agencies – We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.

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