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Workplace Services Analyst

📁
Digital Technology
💼
Corporate Services

A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms and skills. 

The workplace team is responsible for all endpoint clients within the estate.  Focusing on client management, software delivery and usability of all endpoint technologies.

The role 

We have an exciting opportunity for a workplace services analyst to join our team. In this role you will be exposed to a wide range of activities and technologies in a thriving and highly technical environment.  There will be opportunities to demonstrate technical leadership on projects and development initiatives.

This role requires an extensive knowledge SCCM/Intune (MEM), as well as an understanding of deployment methods for application and patch delivery.

You’ll join a growing and collaborative development team with a range of skills and experiences, and report into the unified endpoint manager who is based in the UK.

"I am very fortunate to be part of a fantastic global team. My role consists of learning and implementing constant evolving technologies with many opportunities to lead & manage projects. Being relatively new in the workplace & automations role, all team members have been extremely welcoming making me feel valued and supported from the get-go."
George, Newcastle

You should apply if:

  • You enjoy working in a busy, fast-paced dynamic team
  • You would like to be supported in your longer-term career development with training and exposure to new and evolving technologies
  • You are keen to grow your technical skills and share your knowledge with others

Responsibilities of the role include:

  • Maintaining our UEM systems: System Center Configuration Manager, MDT, Intune, Group Policy management and other endpoint automated configuration and management related technology infrastructure
  • Windows and Mac Desktop estate including image creation, deployment, patching and configuration
  • Solutions to improve user experiences, security and management of desktops, laptops, mobile, print and other workplace compute devices
  • Strategy and management of device standards streamlining endpoint hardware and services offered to customers
  • Release management for software and hardware deployments and updates, including the management and co-ordination of business champions
  • Authors official documents e.g. reports (for internal or external use)
  • Manages small projects, work area or technical skill set
  • Responsible for predicting and planning future resources, which may include setting up new projects and project plans
  • Responsible for the design/ delivery of events, activities, processes, and /or projects which have a major impact on the management of the business: allocates tasks and coordinates activities

Requirements and skills

Essential skills and knowledge:

  • Extensive knowledge of SCCM and Intune in a hybrid co-managed configuration
  • Detailed PC, print and mobile management experience
  • Group Policy configuration and Advanced Group Policy Management (AGPM)
  • Experience in software and patch deployment processes, as well as exposure to autopilot deployment
  • Print management technologies, e.g. Equitrac / Papercut
  • Vendor management with experience in RFPs and tenders
  • Ability to identify areas of improvement to continually improve service quality and reduce costs

Desirable:

  • Previous Autopilot implementation
  • JAMF Pro exposure
  • Working knowledge of ITIL Service Management processes and practices.
  • Working knowledge of Wandera

Required behaviours:

  • A passion for diversity, recognizing the innovation and competitive edge that comes from a diverse highly skilled team where equal opportunities are truly valued
  • Collaborative, consultative and effective in a consensus-based decision-making culture
  • High energy, motivated, open-minded and willing to embrace innovation and new technology
  • Excellent written and verbal communication skills; communicating to all levels within an organization
  • Self-starter who takes initiative to work and develop holistic solutions
  • Continually exercises critical thought and judgment to determine the most appropriate action
  • Strong interpersonal skills and the ability to develop and maintain relationships with representatives from various organisational offices and levels
  • Strong attention to detail

Benefits: 

Arup is an employee-owned company that offers an excellent benefits package. Outlined below are a few of the benefits Arup has to offer you as a FT employee of the firm: 

  • Global Profit Share - paid out bi-annually 
  • Personal Health Insurance 
  • 401(k) - with a dollar for dollar company match up to 10% 
  • Paid Time Off (PTO) 
  • Professional Membership and Certification reimbursement 
  • Short Term and Long-Term Assignment Career Opportunities around the Globe 

Arup is an equal opportunity employer committed to a diverse and inclusive work environment where our people are encouraged to grow. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

No agencies please

Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process 

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