Technical Writer

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. 

Arup's Digital Technology group is home to the Design Driven Collaboration (DDC) team, a creative and user-focused group dedicated to improving how people interact with digital products, services and information. Bringing together UX researchers, designers and technical writers, we champion evidence-based design and clear communication to ensure our products are useful, usable and accessible. We work across Arup's global portfolio of digital solutions, helping teams transform complex processes into intuitive experiences that deliver value for colleagues and clients alike. As part of this team, you'll play an important role in translating complex technical concepts into clear, engaging and user-centred content, supporting product adoption, knowledge sharing and the continual improvement of our digital products and services.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve. 

As a Technical Writer within the Design Driven Collaboration (DDC) team, you will play a key role in helping colleagues and clients understand and adopt Arup's digital products and services. Working alongside UI/UX designers, UX writers, UX researchers and graphic designers, you will transform complex technical information into clear, accessible and user-centred content. Our team specialises in helping users navigate complexity through thoughtful design, research and communication.

What is unique about the role - what’s in it for you?

·      This role offers exposure to a wide range of products, technologies and engineering disciplines across Arup. You will take ownership of documentation for one or more digital products, creating and maintaining user guides, online help, learning resources and interface content that help users get the most value from our software.

·      Working as part of Agile product teams, you will collaborate with developers, designers, researchers and subject-matter experts to communicate complex information clearly and effectively. You'll contribute throughout the product lifecycle, from discovery through to continuous improvement, ensuring content remains accurate, accessible and user-focused.

What are the growth and development opportunities?

·      The role offers opportunities to broaden your skills beyond technical documentation, developing expertise in content strategy, accessibility, user-centred design, knowledge management and emerging AI-enabled ways of working.

·      Access Arup's learning resources, mentoring and global communities while developing specialist expertise in content design, accessibility, knowledge management and AI-enabled ways of working.

What are the key responsibilities of the role?

·      Own and maintain documentation, guidance and learning resources for one or more digital products and services.

·      Translate complex technical concepts into clear, concise and user-centred content for a range of audiences.

·      Collaborate with developers, designers, researchers and subject-matter experts throughout the product lifecycle.

·      Advise product teams on content requirements and contribute to content-related decisions that improve the user experience.

·      Contribute to discovery, design and continuous improvement activities to ensure content meets user needs and supports product adoption.

·      Create and maintain user guides, online help, release notes, interface content and knowledge resources.

·      Champion documentation standards, accessibility and content best practice.

·      Identify opportunities to improve documentation processes, tools and ways of working, including the responsible use of AI.

A typical day:

·      No two days are the same. You might start the day by attending a product team stand-up, then meet with developers or subject-matter experts to understand a new feature. Later, you could be creating user guides, refining interface content, producing release notes, or reviewing documentation to ensure it is clear, accessible and aligned with user needs. You may also collaborate with designers and researchers during discovery activities, help identify content improvements, or explore new approaches to documentation and knowledge sharing. Throughout the day, you'll work closely with colleagues across different disciplines, contributing to the successful delivery and adoption of digital products.

Did you know: Our Digital Technology team are proud prior winners of the IT Team of the Year Award at the Chartered Institute of IT’s UK IT Industry Awards. 

Is this role right for you?

·      You enjoy translating complex technical concepts into clear, concise and user-friendly content.

·      You are curious about how people use software and are motivated to improve their experience.

·      You enjoy collaborating with a wide range of people and building trusted working relationships.

·      You take ownership of your work and are comfortable managing competing priorities.

·      You are keen to learn, improve and explore new approaches to communication, content design and digital products.

What we offer you

At Arup, we care about each member’s success, so we can grow together. 

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. 

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence. 

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our Careers page Our aim is to make this process as streamlined and easy as possible for our applicants.

Please note that all applicants must apply directly via the job portal and applications sent via email will not be considered. If this role is not quite what you are looking for, but you are interested in other opportunities for a future with purpose, please sign up to our Talent Community where you will be kept up to date with roles suitable for you to shape a better world.

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An environment that will give you freedom to design with a purpose, focus on your skills to deliver quality work to our clients, opportunity to learn and share knowledge openly. You will have the opportunity to utilise your technical expertise to improve the lives of the most vulnerable in the communities in which we live and work through Arup's community engagement programme.  

You'll have access to lots of learning opportunities and ongoing training through Arup university and other learning programmes.