Technical Software Vendor Manager
🔍 Newcastle, Tyne and Wear, United Kingdom
Joining Arup
Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.
Join our Strategic Vendor Partnerships team within the Digital Technology Group (DTG) as Technical Software Vendor Manager, and step into a career rich with variety, professional growth, and international influence. In this dynamic role, you’ll bridge the gap between our cutting-edge technical teams and world-leading software providers such as Autodesk, Bentley, ESRI, and Trimble. You’ll play a pivotal part in ensuring our global project delivery teams have access to the best technical software, enabling us to consistently deliver outstanding results for our clients—today and into the future.
You’ll be reporting to the Strategic Partnerships Manager, bringing your technology know-how and AEC project delivery experience to support our business objectives. Your insights and communication will shape our relationships with key software vendors and ensure Arup remains the partner of choice for our clients.
Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!
The Opportunity
As a Technical Software Vendor Manager at Arup, you will play a unique and pivotal role at the intersection of global project teams and leading software vendors, representing Arup’s interests in high-impact meetings and partnership initiatives. This position offers you the chance to drive and manage communications with a worldwide community of technical software users, influence the negotiation and management of major commercial software agreements, and collaborate with a diverse, talented digital technology team. By learning from experts around the world, you’ll not only shape the future of our digital capabilities but also accelerate your own professional growth in an environment that values innovation, collaboration, and international reach
Key Responsibilities include:
Internal Stakeholder Management
Contribute to and execute against the vendor stakeholder management plan.
Build and maintain a network of Arup technical software stakeholders (Users, Subject Matter Experts (SMEs), Skills Network (SN) Leads)
Attend, record and communicate outcomes from regular internal stakeholder meetings. Objective to understand business needs and represent vendor offerings both commercially and technically.
Manage everyday interfaces with the Arup procurement, cyber security, technical support and software deployment teams.
Support Arup initiatives related to 3rd party technical software as required.
Vendor Management
Contribute to and execute against vendor customer success plan.
Represent the interests of Arup’s technical software user community at weekly vendor meetings.
Collate and centrally share minutes of all meetings in line with predefined Ways Of Working.
Capture and manage delivery of actions arising from vendor meetings.
Day to day management of vendor related activities including;
Project manage delivery of customer success activities.
Coordinate software adoption and scaling plans.
Coordinate Learning & Development interfaces
Monitor and report on usage of technical software.
Capture and report on vendor KPI data.
Communications
Contribute to and execute against the Strategic Partnerships Comms Plan.
Manage vendor related communications to the global Arup technical software user community.
Coordinate Vendor Events.
Learning & Development
Engage with SME & SN communities to identify technical software learning requirements.
Coordinate with Vendors to define and agree proactive training program.
Measure & report on performance against plan.
Procurement
Support the negotiation and management of vendor commercial agreements as required.
A typical day as a Technical Software Vendor Manager at Arup is dynamic and collaborative, involving close engagement with both internal stakeholders and leading software vendors. You could start the day engaging with one of our subject matter experts to understand emerging business challenges/opportunities related to technical software. You may then raise these later in the day as part of a wider agenda when you meet with the account team from one of our Technical Software Vendor organisations. You may also then follow up with a comms release to a Global Skill Network to raise awareness and support best practice.
At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas.
You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.
Did you know: Our Digital Technology team are proud previous winners of the IT Team of the Year at the Chartered Institute of IT’s UK IT Industry Awards.
Is this role right for you?
- You’re passionate about enabling teams to maximize the potential of technical software and excited by shaping the future of digital delivery at a global scale.
- You communicate confidently across all levels and can manage complex stakeholder relationships, both internally and externally.
- You have hands-on experience with AEC technical software and understand its role in successful project delivery.
- You thrive in an international, multi-disciplinary environment and bring a proactive, solutions-focused mindset to everything you do.
- You bring motivation and self-direction to manage your workload in alignment with business priorities.
If this role is not quite what you are looking for, but you are interested in other opportunities for a future with purpose, please sign up to our Talent Community where you will be kept up to date with roles suitable for you to shape a better world.
Not ready to apply just yet, or have a few questions? Please email Kat.Falepau@arup.com. Please note that all applicants must apply directly via the job portal and applications sent via email will not be considered.
What we offer you
At Arup, we care about each member’s success, so we can grow together.
Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.
We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
Different people, shared values
Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.
Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup.
We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.
Our Application Process
To understand what to expect next, please visit our Careers page Our aim is to make this process as streamlined and easy as possible for our applicants.
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