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Digital Technology
Corporate Services

A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms and skills.  

The role  

We are seeking a systems analyst to provide support for Arup’s finance systems which includes JD Edwards. Based in Hong Kong, you will be a key member of the team, working closely with finance users across the Asia Pacific region. 

You will need a good understanding of JD Edwards and accounting concepts, good IT software skills, the ability to respond quickly to support calls and take the best action to resolve.  The role requires regular contact with internal and external stakeholders so you should be comfortable communicating with individuals at all levels, providing a consistently high level of customer experience throughout. 

The role reports to the finance systems service leader, based in the United Kingdom, and is part of a geographically dispersed team. 

 “I feel very fortunate to work in an amazing team which values, appreciates and encourages diverse perspectives. In my role working on the global CRM platform, I get opportunities to learn and apply cutting edge technologies and develop my skills. Having a good work life balance is important to me, and Arup is an organisation that supports this.” 

Shruti, London 

You should apply if:  

  • You have experience working in a finance systems environment, particularly using JD Edwards
  • You have a passion for providing a real quality end user experience 
  • You enjoy working at pace and can respond quickly to embrace a variety of multicultural challenges which come through providing global support services 

Responsibilities of the role include 

  • Providing 2nd/3rd-tier support for Arup’s finance systems by responding to and managing support requests via ServiceNow
  • Work collaboratively with finance staff, engineers, other analysts, service leaders, operations managers, vendors, architects, and other colleagues across Digital Technology
  • Monitor performance and functionality of Arup’s finance systems to ensure ongoing reliability
  • Design new updates / changes by analysing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications; testing
  • Support rollout of finance systems to regional offices by providing training and supporting user testing
  • Provide references for users by writing and maintaining user documentation & eLearning material
  • Review and contribute to documentation relevant to services e.g. design, service transition to support, standard operating procedures, SLAs, OLAs
  • Maintain user confidence and protect operations by keeping information confidential
  • Coordinate installation and maintenance work with outside vendors as needed
  • Report security issues when appropriate and gather required information. Ensure adherence to security requirements

Requirements and skills 

Essential skills and knowledge:

  • Several years of relevant experience working as 3rd tier support of financial systems including JD Edwards
  • Good understanding of accounting concepts e.g. project accounting, invoice and expenses
  • Knowledge of SQL including ability to read and interpret PLSQL queries, functions and procedures and write own queries to extract data from multiple database sources for analysis and investigation
  • Strong team working skills with ability to build trusted relationships with people and groups with diverse backgrounds 
  • Good analytic skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others 
  • Excellent communication skills (including conversational level in Cantonese/Mandarin), and able to adapt your communications style to the audience 


  • ITIL qualified and/or good familiarity with IT service management processes 
  • Working with 3rd party managed services & support providers
  • Business Analysis experience, including gathering requirements, defining specifications, configuration and testing
  • Strong editorial and quality assurance skills 
  • Experience in infrastructure and middleware support

Required behaviours:

  • Highly motivated with a proven ability to manage priorities flexibly and meet deadlines, working on your own or as part of a team 
  • Passion for diversity, recognizing the innovation and competitive edge that comes from a diverse highly skilled team where equal opportunities are truly valued
  • Excellent communication skills, with ability to adapt your communications style to the audience 

Please don’t be discouraged if you don’t meet every point above – if you meet most, and are strongly motivated by the role, and willing to learn, we are still interested in hearing from you.  

Reward and Benefits: 

We offer a competitive remuneration package commensurate with qualifications and experience to the right candidate including Global Profit Share scheme, additional fringe benefits of maternity / paternity leave and long-term career development opportunities.

Personal data collected will be used for recruitment purpose only. Applicants not contacted within 8 weeks may consider their applications unsuccessful.

No agencies please

Stay safe online - Arup will never ask for pament or your bank details as part of our recruitment process.

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