Service Design, Transition and Change Lead

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

Arup's Service Management Excellence team is a global unit responsible for service transition, service delivery, continual improvement, data quality and reporting, and process governance.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve. 

This role offers a chance to make a positive difference in the world by working on ground-breaking global projects. Arup is independently owned and attracts a diverse mix of people, valuing those with diverse experiences, backgrounds, specialisms, and skills. The company has an ambitiouscommitment to be the digital leader in the built environment, with digital teams and experts collaborating on world-leading software, data, and technology projects and products.

This role values careet progression and offers the opportunity to work in a diverse, global team. Being part of an ambitious team allows you to influence ideas and improvements. The role also emphasizes the importance of service design, operational readiness, change management, and process improvement, providing ample opportunities for professional growth and development.

• Service Design: Collaborating with stakeholders to understand business requirements, developing service design packages, ensuring services are user-centered, and continuously improving service design processes.
• Service Transition: Planning and coordinating activitiesd required to transition services from development to production, managing change, release, and deployment processes, and overseeing knowledge management.
• Change Management Lead: Oversee the Change and Configuration Management team to maintain the CMS, ensuring data quality.
• Provide timely management information for FSC, Technical Change Assessment, CAB, and service performance reporting.

A typical day might involve collaborating with global stakeholders to understand business requirements, developing and refining service design packages, planning and coordinating service transitions, managing the team to ensure effective change and deployment processes are carried out, and providing effective communication to stakeholders. You will also be involved in continuous improvement activities, such as reviewing service transition processes and implementing best practices.

Did you know: Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards. 

Is this role right for you?

Experience in:

• Service Transition 
• Service Design 
• Change Management
• Team Management
• Process Improvement
• Stakeholder Engagement
• Project Management

Not ready to apply just yet, or have a few questions? Please email Kat.Falepau@arup.com

What we offer you

At Arup, we care about each member’s success, so we can grow together. 

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. 

• We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
• We care about you and want you to perform at your best, which is why we offer one of the most competitive benefits packages in our sector.
• As a member organisation, everyone shares in our success through a global profit share scheme (payments are dependent on the firm’s financial performance).
• We also provide private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence. 

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please email Kat.Falepau@arup.com to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our Careers page Our aim is to make this process as streamlined and easy as possible for our applicants. If you feel there are some improvements needed in our process, please feel free to reach out to Kat Falepau.

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