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Senior Organizational Change Consultant

Strategic Advisory Services
Americas Region


Arup is an advisory services firm. We use strategic and technical insight and foresight to enhance the performance of businesses and their assets; helping solve complex challenges to shape a better human and built environment.

Our aims and values are intrinsically linked: to produce quality work, to provide total and integrated advice, to be a humane organization, to be straight and honourable in all our dealings, to provide a social usefulness and to provide reasonable prosperity for our members.

We deliver these aims by operating as a Trust for the benefit of our employees. This provides freedom to offer independent advice free from shareholder pressures, be creative and invest in research and innovation for the benefit of society. Attracting, retaining and rewarding our staff is a key part of our strategy. We operate a robust recruitment process. A personal fit against our values is as important as experience and qualifications.


How We Work:

We are a matrix organization, organized around key markets: Healthcare, Aviation, Rail, Property, Cities, Water and Energy. Our advisory services are delivered through teams, where competences are brought together to meet our client’s needs.

We invest in developing talent amongst our strategic thinkers, designers, planners, engineers and architects to be at the best of their ability. We do this through professional development, non-fiscal flexible benefits, interesting and challenging work and a dynamic and inclusive workplace where our staff take pride in what they do. We are committed to providing our people with tools and technology to be creative and time and space for thinking in an environment that engenders trust and empowerment.

We demand and inspire highest performance and engagement from our people, treating each other in ways which encourage joint commitment. We collaborate with like-minded businesses (large and small), academia and research and development bodies.  We welcome opportunities for joint investments and to share knowledge for mutual gain.

 What We Do:

Advisory Services in Arup play a leading role in the development of new business models and ways of working to achieve sustainable business outcomes, and we achieve this by helping to re-design thinking for business. 

Operations Consulting is a multi-disciplinary team bringing together specialist skills in people, processes and assets to deliver excellence to our clients through supporting design, operations and change. The team includes a core team of change management practitioners, people & change consultants, business psychologists, logistics consultants, business process specialists and industry sector experts. We operate in a range of markets, including Aviation, Energy, Rail, Science and Industry, Property and Healthcare.

Operations Consulting brings our experience and expertise to play through our market networks, supported by our skills groups and Arup University; our learning, knowledge management and research and development hub. We use our professional relationships and networks to provide advice at a national and international level, to earn positions of influence for positive change in economic prosperity for the North America and beyond. We work collaboratively across Advisory and with the wider business to integrate expertise to deliver the best outcome for our clients.

We deliver our work through taking on different types of advisory roles, tailored to suit the client, including critical friend, collaborator and guide, as well as full delivery. Our work covers services across the whole investment lifecycle. Our clients are public and private sector organizations, including policy makers, regulators, financiers, developers, owners / operators of large asset bases and contractors.


You will apply your professional background in People & Change consulting and your specialist consulting skills in organizational change and change management to secure and deliver a range of high-profile client projects across our market sectors, including Energy, Aviation, Rail, Science and Industry, Property and Healthcare. We provide a dynamic and exciting environment for ambitious and motivated individuals who have a real passion for people consulting and change management and its application within an operations, design and consultancy environment.

Key responsibilities of the role are to:

·       Win significant work and develop and manage key client accounts

·       Integral to delivery of large-scale projects as a Project Manager or Technical expert

·       Be a role model for the junior People & Change consultants within the team    

·       Be an active part of developing and enhancing our People & Change offer and credibility

In this role you will be able to develop a wide spectrum of effective relationships. The mix of work will vary from independent assignments to being part of a larger consulting team or client teams. The role will also involve networking across the business to identify new opportunities for working collaboratively on projects, therefore, good interpersonal relationships are important with effective team working skills being essential. Your ability to communicate and influence at multiple levels is a key requirement as you will need to establish, foster and maintain relationships with people at all levels in the business internally and externally.

Requirements and skills

Essential Skills and Knowledge:

·       Strong knowledge, skills and experience in the area of People Consulting and transformational change

·       Significant experience of working in a consulting environment in the area of transformational change within at least 2 of the key market sectors listed above  

·       Ability to work autonomously

·       Ability to play a leadership role and be part of a growing team

·       Ability to work to strict client deadlines

·       Adopt an organized, methodological and creative approach to problem solving and decision-making

·       Strong written and oral communication skills

·       Ability to build and maintain client relationships

·       Strong commercial awareness and acumen

·       Track record of successful project delivery and work winning

·       Excellent influencing skills

·       A collaborative style of working that fosters innovation and team working

·       Highly effective at building and sustaining client relationships

Desirable Skills and Experience:

·       Experience in the application of data and digital tools to organizational change projects and programs

·       Experience in broad range of people and change projects and programs with a range of methodologies

·       Experience of significant service or method development


·       Degree or equivalent in a relevant discipline

·       Demonstrable continuous professional development


The growing Operations Consulting team in Los Angeles comprises of approximately 4 members, working closely with our teams in NYC and Toronto. Our office in Los Angeles is made of up approximately 250 employees working in open plan, built with the latest sustainable technologies and provide a lively and engaging work environment.

 This role can be based in our Los Angeles, San Francisco or Seattle offices and will include regular coordination across offices in North America and globally. 

Reward and Benefits

We offer a competitive salary at all levels, and one of the best benefits package in our sector.


Benefits that Work 

At Arup, we have a comprehensive and valuable benefits program that works for our employees and their families while keeping costs low. These benefits provide health and welfare security for you as well as paid time off for rest and renewal. Our Global Profit Share Plan (paid bi-annually) provides an opportunity for you to share in the success of the Firm. As a valued employee of Arup, you can also choose to participate in our 401(k) plan with up to 10% company match to help you save for your future.  

Flexible Working  

We believe that flexible arrangements create a more inclusive way of working that supports our diversity and the wellbeing of our people. Options include alternative schedules, part-time or reduced hours schedule, and/or the option to work remotely for a portion of your workweek. 

Arup is an equal opportunity employer committed to a diverse and inclusive work environment where our people are encouraged to grow. EOE including disability/veteran. Individuals with disabilities are provided reasonable accommodation. Should you require accommodation in the job application or interview process, please let us know by sending an email to americas@arup.com. 

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Americas Region

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📁 Strategic Advisory Services