Senior Knowledge Officer

Joining Arup

At Arup we’re dedicated to shaping a better world.  Our purpose, shared values and collaborative approach has set us apart for over 75 years. We solve the world's most complex problems and deliver what seems impossible, with curiosity and creativity. We’re a thriving and growing organisation which offers you many possibilities to shape a better world, and your future.

We are committed to the Arup Equality, diversity and inclusion strategy and seek to develop the team to reflect the communities that we work within. 

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

About Arup 

Arup is a collective of designers, advisors and experts, working across every aspect of the built environment. Together, we help our clients and partners solve their most complex challenges – turning exciting ideas into tangible reality as we strive to find a better way and shape a better world for the communities within which we work. 

As a wholly independent organisation, we are owned in trust for the benefit of our employees and their dependants: with no shareholders or external investors we determine our own business priorities and direction.   

Creativity, innovation and technical brilliance have underpinned our culture and our work since the firm first began, hosted by the Arup University. 

About Arup University 

Arup University sits at the heart of our firm and is dedicated to expanding our knowledge, strengthening our collective capabilities, and accelerating our progress towards a sustainable future. The University implements programmes which are relevant to the outcomes required of the company strategy, and which enable our global membership to be radical, rigorous and creative in their pursuit of new and sustainable solutions. Arup’s culture of knowledge sharing ensures we can fully access our collective skills, knowledge, and expertise to better help our clients and partners to tackle some of the world’s biggest challenges.  

Arup University is responsible for our global Skills Networks - communities that foster technical excellence, innovation, drive quality research programmes, push our transformational initiatives, generate people of high skill and propel new directions for our business. We invest in these formal networks to enable people to share their enthusiasm and interest in a specific discipline, and to provide the space and time to work with each other in collaborating and inventing. 

The Opportunity 

You will be part of the Knowledge and Library Services Faculty within Arup University which shapes and promotes practices, tools and knowledge imparting behaviours that enable the business to deliver excellence on every project. You will play a pivotal role in implementing a new model for enabling Arup’s Skills Networks to meet their objectives through effective and impactful Knowledge Management processes, as part of our global Skills Programme. 

The successful candidate will work with the Global Knowledge Manager to manage, deliver and contribute to a variety of projects across the knowledge landscape that will look to achieve firm wide impact through behavioural change, process improvement, and global system development.  

The Role

In this role, you will assist the Global Knowledge Manager in the design, delivery, promotion, and ongoing enhancement of knowledge activities and services that align with the Firm’s strategic goals. You will provide expert advice on knowledge management (KM) strategies, tools, processes, and methods within Arup. A key part of the role involves fostering strong relationships with Arup University’s global and regional teams and contributing to the implementation of a new programme aimed at empowering Skills Networks through effective KM practices. Leveraging your interest in knowledge management and AI, you will identify and exploit opportunities to improve content creation, findability, and usability. Partnership with senior principals will be key to appreciate their priorities and select appropriate KM models to enhance their practices. You will steer and deliver bespoke initiatives that address the specific needs of each Skills Network and advocate best practices in content accessibility and use. Project management assignments include defining scope, deliverables, timelines, resources, and risks, while also ensuring consistent and high-quality documentation aligned with best practices. Additionally, you will promote the ongoing development of Arup’s knowledge tools, provide training and user assistance on systems such as Arup People and the Expertise Matrices, and create clear, user-focused guidance on KM tools to maximize their impact and relevance across the organization.

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, allocate, and unite our diverse experiences, perspectives and ideas.

You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

How you deliver: 

• Synergetic, energetic and likes to keep people well informed of progress and seek feedback.  
• Quick to clarify expectations and address blockages or delays.  
• Curious about wider Arup and stays abreast of developments in the business. 
• Gives timely replies to enquiries from the business, ensuring appropriate inputs from across the team. 
• Stays on top of workload, tracks progress and is good at documenting the work and reporting.  
• Proactively links with others to ensure an integrated approach.   

Is This Role Right For You?

We are interested in the following skills:

• A minimum of 6 years’ in a knowledge or information management role.  
• Qualified to a high standard level. You may also have a post graduate qualification in library, information science, knowledge management or related specialism but not crucial. 
• Knowledge of document management, intranets/portals, joint and internal social media tools. Sharepoint and Microsoft CoPilot is a plus. 
• Knowledge of change management communication standards and best practices 
• Appreciation of promoting communities of practice to enable effective knowledge imparting and alliance among members. 
• Skilled in facilitating discussions, workshops, and events that promote the exchange of ideas, best practices, and innovative solutions. 
• Strong social skills, team working, communication, problem solving, presentation skills and ability to influence stakeholders at all levels.  
• Skilled in writing concise and readable reports with the ability to translate complex information into clear engaging content. 
• Highly motivated and passionate about providing an excellent service to others. 

Not ready to apply just yet, or have some questions? Please email Ken Wilkins at ken.wilkins@arup.com. Please note, to ensure we remain GDPR compliant do not send your CV directly to us via this email.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognizes the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different People, Shared Values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence. 

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup. 

We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Ken Wilkins ken.wilkins@arup.com to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you. 

Our Application Process 

To understand what to expect next, please visit:   https://www.arup.com/careers/recruitment-process/

Stay safe online – Arup will never ask for your bank details as part of our recruitment process. 

Recruitment Agencies – We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.

 Closing Date 25 May 2025