People Services Assistant

About this career opportunity

The role holder will work within the centralised People Services Team providing People Services administration (HR) support to Members, Managers & Leaders across UKIMEA within the Firm including transactions processes and first-line advice.

The role holder will be based at the Newcastle Office benefiting from a hybrid work from office/home environment. 2 days per week minimum office based.

Our dedicated People Services Assistants are first points of contact providing HR advice, operational and transactional services to Members, Managers and Leaders. With a key focus on member experience and maximising members productivity.

This role requires HR administration skills and excellent organisational skills with a focus on attention to detail.

Is This Role Right For You? 
We are looking for a People Service Assistant operating at a professional level.

Key qualities we are looking for in candidates include:

⦁    Demonstrable process experience and an overall understanding of HR administration of the full employee life-cycle events i.e salary changes, promotions, family leave, leave of absence etc.
⦁    Preparing various people data reports.
⦁    Working with payroll, pension, benefits, and other various stakeholders.
⦁    New hire administration and on-onboarding
⦁    Conducting exit interviews
⦁    Can respond and process queries on family-friendly policies and benefits, including first-line discussions with employees to explain policy and procedure.
⦁    Follow agreed processes and standard operating procedures to ensure consistent service is provided to employees in line with Service Level Agreements (SLA).
⦁    Experience in HR systems, in particular, Oracle
⦁    Contribute to continuous improvements within People Services team with the member experience at heart, question and challenge the traditional way or view
⦁    Actively contribute to the delivery of people priorities and projects.

Key skills, experience and attributes:

⦁    Previous experience within an administration role, ideally within a People Team.
⦁    Good knowledge of Microsoft Office: Word, PowerPoint, Excel and an understanding of people systems an advantage.
⦁    Highly organised and responsive, with ability to work to tight deadlines
⦁    Sees change as an inevitable part of life and adapt to this in a positive way looking at continuous improvements of processes, systems, content and advice in People services.
⦁    Comfortable to challenge and always working to seek ways in which People Services can ‘add value.’
⦁    Excellent communication and interpersonal skills, comfortable collaborating and managing the expectations of a range of internal stakeholders and vendors.
⦁    Able to maintain strong attention to detail in a busy environment.
⦁    Manages sensitive and confidential matters in an appropriate manner

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