IT Deskside Support Analyst
Joining Arup
Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.
This role sits within Arup’s Digital Technology group, specifically in the Client Services team, which is part of the Service Management pillar. The team plays a vital role in delivering high-quality, user-focused IT support across our global offices, helping to ensure that our people have the tools and services they need to do their best work.
Client Services is at the heart of day-to-day digital operations—resolving issues, enabling collaboration, supporting infrastructure, and acting as a trusted bridge between technology and the business. We work closely with other Digital Technology teams to deliver a seamless and responsive support experience for all staff.
Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!
The Opportunity
We are looking for an IT Support Analyst to join our Digital Technology team based in South Africa, supporting our Johannesburg Office. This role is ideal for someone who enjoys solving technical problems, engaging with people, and helping deliver reliable and innovative IT services in a fast-paced, global environment. Act as the first point of contact for Digital Technology requests, engaging with staff to understand their needs and provide support across desktop systems, infrastructure, cloud services, and enterprise applications. Configure, deploy, and maintain IT hardware and software including laptops, printers, mobile devices, and video conferencing equipment. Troubleshoot and resolve technical issues or escalate to specialist teams, ensuring timely and effective resolution based on impact and priority. Support service management processes using tools like ServiceNow, assist with software licensing, asset tracking, and compliance activities. Engage with local leadership to provide updates on technology issues and initiatives; deliver training and guidance to business users; and contribute to documentation, knowledge sharing, and inclusive team collaboration.
At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.
Is this role right for you?
This role is right for you if you can:
- Experience providing desktop support in Microsoft environments within regional or global organisations, with strong knowledge of Windows, Office 365, and hardware support across PCs, Macs, and mobile devices.
- Skilled in supporting video conferencing tools, printers, and multifunction devices, with a solid understanding of ITIL principles and use of ITSM platforms like ServiceNow.
- Familiarity with enterprise tools and industry-specific applications such as Adobe, Autodesk, Bentley, Trimble and Bluebeam.
- Strong communication and collaboration skills, with the ability to build trusted relationships and tailor support to a range of user needs.
- Technically curious, adaptable, and detail-oriented, with a commitment to continuous learning and delivering high-quality support in fast-paced environments.
Not ready to apply just yet, or have a few questions? Please email Kat Falepau at Kat.Falepau@arup.com
What we offer you:
At Arup, we care about each member’s success, so we can grow together.
We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
An environment that will give you freedom to design with a purpose, focus on your skills to deliver quality work to our clients, opportunity to learn and share knowledge openly. You will have the opportunity to utilise your technical expertise to improve the lives of the most vulnerable in the communities in which we live and work through Arup's community engagement programme.
You'll have access to lots of learning opportunities and ongoing training through Arup university and other learning programmes.
Beyond a competitive guaranteed annual salary package, core benefits include medical aid and hospital gap cover; as well as provident fund covering retirement savings, life insurance and income protection in the event of disability. Core benefits form part of your guaranteed annual package.
Different people, shared values:
At Arup, we believe when talented people collaborate, great things are possible. Arup hires people with proven skills and open minds. We are taking deliberate action to create an inclusive culture that is grounded in our purpose to shape a better world.
At Arup, we welcome candidates from all backgrounds, regardless of age (within legal limits), disability, neurotype or mental health, gender, gender identity, gender expression, race, ethnicity, religion or belief, sexual orientation, socioeconomic background, whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.
Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.
We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Kat Falepau at Kat.Falepau@arup.com to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.
Our Application Process
To understand what to expect next, please visit our Careers page Our aim is to make this process as streamlined and easy as possible for our applicants. If you feel there are some improvements needed in our process, please feel free to reach out to Kat Falepau.
Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process.
Recruitment Agencies – We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.