Helpdesk/Switchboard Coordinator 12mth Fixed Term
Joining Arup
Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.
Arup is a multi–disciplinary firm of designers, planners, engineers, consultants and technical specialists, working across every aspect of today’s-built environment.
Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!
The Opportunity
We have an exciting opportunity for a Helpdesk/Switchboard Coordinator to join us on a 12mnth Fixed Term role. As a valued member of the Arup Facilities Management Helpdesk team, you’ll play a key role in ensuring our offices operate smoothly and efficiently supporting colleagues across the business with timely, professional helpdesk services. Reporting to the Helpdesk Manager, you'll be a central figure in coordinating daily operations and managing essential contractor relationships to ensure service excellence.
In addition to core helpdesk tasks such as managing phone, email, and switchboard enquiries, you'll take ownership of event coordination, internal communications, and front-line problem-solving. Your agility and ability to multi-task will shine as you work on a rotating shift pattern alongside a supportive, dynamic team.
Is This Role Right for You?
You will be someone who thrives in a fast-paced support environment and understands the vital role facilities operations play in a great workplace experience. A natural communicator, you're confident dealing with people at all levels—calm under pressure, endlessly polite, and always focused on solutions.
You’ll bring a hands-on approach to every task, from coordinating meetings to managing events and ensuring shared spaces are welcoming and well-maintained. You're curious by nature, eager to refine processes, and always ready to take ownership—whether that’s chasing an invoice, creating a poster, or suggesting a smarter way of working.
Requirements
- Proven experience in a team with a focus on support services and service provider coordination
What We Offer you
At Arup, we care about each member’s success, so we can grow together.
Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.
We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.
Different People, Shared Values
Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.
Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.
We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Rhian Melaney at rhian.melaney@arup.com to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.
Our Application Process
To understand what to expect next, please visit https://www.arup.com/careers/recruitment-process/
Stay safe online – Arup will never ask for your bank details as part of our recruitment process.
Recruitment Agencies
We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.
Closing date 4th July 2025