Global Benefits Manager - Process, Systems & Data

Global Benefits Manager - Process, Systems, & Data

2-year fixed term role

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

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The Opportunity

The Arup people function is undergoing an exciting period of transformation. As we establish our new operating model, we are streamlining our processes and aligning our delivery on a global scale, to ensure that we provide an excellent member experience aligned to our values.

The Global Benefits Manager reports to the Global Head of Benefits and sits within the Reward Community of Expertise (CoE). The Reward CoE team works across our organisation matrix spanning four regions, our global functions, and over 30 countries to deliver our ambitious Global Reward Strategy, within the context of the overall Arup Strategy.

In this role, you will be responsible for the design, implementation, and optimization of global benefits technology, systems, and data analytics strategies. This individual will play a key role in driving efficiency, data-driven insights, and continuous improvement in global benefits programs and processes by leveraging technology and analytics.

This role works closely with global people-team colleagues and colleagues across our global functions.

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas.

You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

The Role:

As the subject-matter expert for benefits, this role supports the transition to a new People System by coordinating requirement gathering, testing, and implementation to ensure stakeholder needs are met. Collaboration with local teams ensures regional requirements are addressed while streamlining processes and maintaining global alignment. The individual utilizes data analytics to monitor and evaluate the effectiveness of global benefits programs by developing dashboards and reports that provide actionable insights into utilization, cost management, and employee satisfaction. A key responsibility is to ensure benefits data is secure, accurate, and compliant with global data privacy regulations such as GDPR, while implementing data governance policies and overseeing the data quality assurance process for benefits systems.

The role identifies opportunities to automate and digitize benefit processes, enhancing efficiency, accuracy, and user experience. This includes leading technology-driven projects and streamlining global benefit inventories and data collection. It also involves leading change management efforts for system updates or transitions, ensuring clear communication, training, and support throughout. Supporting the development of a high-performing benefits administration team within Shared Services is crucial, particularly by leveraging technology to enhance member experience and address administrative and benefit-related queries. Furthermore, the individual identifies and implements technology solutions to improve member understanding and engagement through effective communication of benefit offerings.

Managing relationships with third-party advisers and suppliers in accordance with Arup’s supplier management framework is also part of the role. The position supports colleagues within the Reward Centre of Expertise (CoE) and global people teams, helping them interpret policies, resolve complex issues, and make informed decisions. As a mentor, the individual contributes to the growth and development of an effective Reward CoE. Additionally, they focus on driving cost effectiveness through process improvement and reducing reliance on external insights and reporting.

Is This Role Right For You?

We are interested in the following skills:

• Experience working with global people system implementation, global benefits management software and third-party benefits providers.
• Extensive operational multi-country benefit experience within a matrixed organisation environment.
• Excellent communication and interpersonal skills to effectively collaborate with and influence internal stakeholders and external partners.
• Strong understanding of project management principles, highly organised and able to coordinate the delivery of simultaneous projects and a range of activity.
• Excellent analytical skills and systems proficiency.
• Change management experience, navigating stakeholders through transformations of process and approach.
• Pragmatic and creative thinking to solve problems and help deliver effective reward solutions.
• Effective people developer who can coach team members to grow their skills and capabilities
• Personal integrity with commitment and alignment to Arup values and aims.
• Self-motivated with positive energy, a growth mindset and passion for continuous improvement.

Not ready to apply just yet, or have a few questions? Contact Ken Wilkins ken.wilkins@arup.com. Please note, to ensure we remain GDPR compliant do not send your CV directly to us via this email.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference.

Discover more about life at Arup at  http://www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Ken Wilkins ken.wilkins@arup.com to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our  https://www.arup.com/careers/recruitment-process/

Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process.

Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.

Closing date: 31st May 2025