CRM Coordinator

Why Arup?

Arup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. 

Unleash your creativity and take your skills to new heights while working on inspiring projects. At Arup, we believe in
empowering our people to produce work that sets the bar for quality. Our passionate team shares our values, and that's why they love coming to work every day.

The Opportunity

This is a great opportunity to join our Marketing, Clients, and Business Development (MCBD) team. You’ll play a key part in supporting over 2,500 active users across UKIMEA, helping to promote best practices in our CRM and deliver a high-quality experience. As CRM Coordinator, you’ll work alongside the regional CRM Manager to manage and champion the growing importance of our CRM system, ensuring it continues to shape the future of our firm. You’ll collaborate on regional and global initiatives, contributing to development and testing as part of the global CRM team. We’re looking for someone proactive and curious, who enjoys improving processes and enhancing client experiences. 

Is this role right for you?

• Have a business or business-related background, with a good knowledge of commercial procedures and experience of
  working with clients.
• Currently working or have worked with a Client Relationship Management tool, preferably Microsoft Dynamics365.
• Experience of prioritising and handling multiple service desk requests
• Have experience of creating PowerBI dashboards when analysing data.

What We Offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.  

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different People, Shared Values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.  

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Simon.duckworth@arup.com to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit  https://www.arup.com/careers/recruitment-process/

Stay safe online – Arup will never ask for your bank details as part of our recruitment process.

Recruitment Agencies

We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.

Closing Date: 25.11.2025
We may close the role earlier than the advertised date should we receive a large number of applications, so please ensure you apply early. #LI-SD2