Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms and skills. 

Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards. In January 2022 Arup was awarded ‘Britain’s Most Admired Company’ by the publication, Management Today

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

This is a full-time, 12-month fixed-term position (maternity cover) at Level 2 support, within a standard IT support infrastructure, with a strong focus on business needs.

We’re seeking a Client Services Lead (IT Lead) to act as the primary point of contact for technology services across the organisation. In this role, you will boost business productivity by adopting a customer-centric, proactive, and collaborative approach to identifying and addressing technology issues. You will deliver support and technical expertise for a range of concerns, including hardware, software, peripherals, and projects.

As the local Client Services Lead (IT Lead), you will be part of a global team dedicated to delivering customer-focused digital services at Arup.

We offer opportunities for professional growth, along with engaging and innovative work in an environment that fosters individual development. Our culture promotes continuous learning, creativity, and self-discovery, encouraging a naturally curious and stimulating atmosphere.

Is this role right for you?

• Experience working in a regional or global organisation providing desktop support services in a Microsoft environment
• Strong technical aptitude and a desire to learn, you should have a proven track record of developing your technical knowledge and applying new skills in a high paced environment 
• Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others 
• Experience of ServiceNow or similar IT Service Management systems
• Some experience working in a professional services organisation

Not ready to apply just yet, or have a few questions? Please email ArupDTRecruitment@arup.com

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

• We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
• We care about you and want you to perform at your best, which is why we offer one of the most competitive benefits packages in our sector.
• As a member organisation, everyone shares in our success through a global profit share scheme (payments are dependent on the firm’s financial performance).
• We also provide Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup. We are committed to making our recruitment process and workplaces accessible to all candidates. Please email to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our UK Application Process page. Our aim is to make this process as streamlined and easy as possible for our applicants. If you feel there are some improvements needed in our process, please feel free to reach out to at .

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