Change Analyst

🔍 Dublin, -, Ireland

New

Krakow, -, Poland Warszawa, -, Poland Madrid, -, Spain Milan, -, Italy

📁: Digital Technology

💼: Corporate Services

📅   : DUB0000UG Requisition #

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

Arup’s Digital Technology group is home to our Service Management Excellence team, a collaborative and forward‑thinking group that drives best practice, service quality and continual improvement across our global technology landscape. We help shape the way Arup designs, delivers and operates its digital services, ensuring they are reliable, well‑governed and continually evolving. As part of this team, you’ll contribute to strengthening our Change Enablement practice, enabling safer, more predictable and more efficient change across our services.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

· As a Change Enablement Specialist, you’ll play a central role in coordinating, assessing and supporting the delivery of changes across Arup’s global digital environment. You will manage Change Requests end‑to‑end, ensuring they are well‑assessed, well‑communicated and safely implemented. You will also chair CAB/ECAB meetings, maintain high‑quality change data and collaborate closely with technical teams to ensure changes land effectively and with minimal risk.

· This role offers an excellent opportunity to build your expertise in IT service management while contributing to tangible improvements in service stability and digital delivery.

What’s unique about this role — what’s in it for you?

· You will be the operational owner of the Change Enablement lifecycle, coordinating changes that directly support Arup’s global digital operations.

· You will chair CAB and ECAB sessions, developing confidence and capability as a facilitator and trusted advisor.

· You will work closely with engineering, application and operational teams, providing broad exposure to diverse technologies and service landscapes.

· You will contribute to improvement initiatives that refine our processes, automation and data quality — allowing you to shape how we work.

· You’ll join a supportive practice where knowledge-sharing, collaboration and professional growth are prioritised.

Growth and development opportunities

· Build deep expertise in ITIL 4 Change Enablement and ServiceNow Change Management.

· Gain exposure to impact assessments, risk evaluation, and leading structured decision-making forums.

· Collaborate with our Senior Service Configuration & Change Specialist and Service Configuration Specialist, broadening your understanding of CMDB, CSDM, and service mapping.

· Contribute to enhancements in automation, workflow design, and Change governance.

· Access Arup’s learning resources, mentoring and global communities to grow your career in ITSM.

Key responsibilities

· Manage and coordinate all Change Requests through the full lifecycle, ensuring accuracy, risk awareness and quality documentation.

· Review submissions and engage with stakeholders to ensure changes are well‑assessed and ready for implementation.

· Chair or facilitate CAB/ECAB meetings, ensuring effective preparation, discussion and follow‑up.

· Maintain the Forward Schedule of Change, ensuring visibility and coordination of upcoming work.

· Maintain high‑quality, audit‑ready change records and contribute to change performance and trend reporting.

· Collaborate with technical teams to understand impacts, dependencies and readiness for change.

· Contribute to practice improvements such as workflow optimisation, automation or reporting enhancements.

· Support integration between Change Enablement and Configuration Management by ensuring change data aligns with CI/service data.

· Assist with basic CMDB/CSDM activities when needed (e.g., CI data validation, service mapping checks).

What a typical day might look like

· Reviewing new Change submissions, assessing quality, and coordinating with technical teams for clarifications or updates.

· Preparing the CAB agenda, chairing a Virtual CAB session and recording decisions and required actions.

· Updating the FSC, validating dependencies or scheduling considerations and communicating changes to stakeholders.

· Investigating a failed or emergency change, helping to coordinate corrective actions and documenting insights.

· Working with the Senior Specialist on an improvement initiative, such as refining risk scoring or testing workflow enhancements in ServiceNow.

· Collaborating with the Service Configuration Specialist to cross‑check CI data associated with upcoming changes.

Did you know: Our Digital Technology team are proud prior winners of the IT Team of the Year Award at the Chartered Institute of IT’s UK IT Industry Awards.

Is this role right for you?

· Experience in Change Enablement, with confidence managing Change Requests throughout their lifecycle.

· Ability to chair CAB/ECAB meetings, facilitating constructive discussions and supporting informed decisions.

· Hands‑on familiarity with ServiceNow, including Change workflows and reporting.

· Strong communication and stakeholder management skills, able to guide discussions and explain impacts clearly.

· A detail‑focused, organised and improvement‑oriented mindset, with a desire to enhance process maturity.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our Careers page Our aim is to make this process as streamlined and easy as possible for our applicants.

Please note that all applicants must apply directly via the job portal and applications sent via email will not be considered. If this role is not quite what you are looking for, but you are interested in other opportunities for a future with purpose, please sign up to our Talent Community where you will be kept up to date with roles suitable for you to shape a better world.

Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process.