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Digital Technology
Corporate Services
NEW00012S Requisition #

A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms, and skills.

The role

We have an exciting opportunity for a business change lead to join our Delivery team within the Project and Programme Management practice within Digital Technology. The Delivery team manages portfolios and change related projects and programmes across Arup globally to achieve the desired business outcomes of the firm and help make Arup’s Strategy and digital vision a reality.

The business change lead is accountable for implementing and leading change management practices and processes across projects and programmes across the Delivery portfolio and in accordance with the delivery methodology.

You will report into the head of delivery and help ensure change related aspects of delivery are successfully embedded across the company. This will include areas relating to impact assessments, working with or establishing change networks, benefits management, communications, developing process and educating the Delivery team in the discipline of change management.

“In the past eighteen months I have worked on a wide variety of projects, ranging from short feasibility studies to longer strategic implementations. I love the fact that I work with colleagues from across the globe, across many different disciplines. We’re an inclusive team with a real focus on sharing knowledge, meaning there’s always someone who can help.”  
Ingrid, Newcastle (UK) 

You should apply for this role if:

  • You’ve got a great track record of successfully delivering change and are passionate about sharing your knowledge with others  
  • You have strong interpersonal and communication skills, and enjoy working with diverse stakeholders 
  • You are motivated by the potential of technology to transform a global business 

Responsibilities of the role include:

  • Conducting business impact assessments to determine how the level of change being introduced will affect the organisation
  • Developing global strategies and initiatives for managing change, driving adoption and realising benefits
  • Establishing a global change capability and core competence within Digital Technology
  • Consulting and coaching project team members on impacts of change and change strategies
  • Establishing mechanisms, tools and KPIs for defining, tracking and measuring benefits to be delivered from projects
  • Co-ordinating delivery of the business change in line with the programme or project objectives by managing the transition of change, working across Arup to embed changes
  • Creating business readiness plans, identifying what changes in processes, procedures and practices are needed to achieve the change and deliver the planned benefits, outcomes, target operating model and future state into the ‘business as usual’ environment
  • Implementing a programme engagement strategy, assisting the user community in provision of transition support and change planning, and liaising with the project team
  • Collaborating with communication and engagement teams across Arup to implement the programme’s communication strategy and contribute to the success of the programme
  • Assessing the readiness levels of business users with regard to upcoming changes; identifies readiness gaps and creates and implements action plans to close the gaps prior to go-live.
  • Ensuring that programme teams integrate change management practices and metrics into programme planning
  • Producing project plans and other project management artefacts to attain a common understanding between all project stakeholders

Requirements and skills

Essential knowledge and skills: 

  • Experience of delivering large scale programmes of change in global organisations
  • Demonstrable knowledge of change management theory and practice, with evidence of having applied it successfully in complex organisations
  • Experience of working across a range of projects and issues, using research and best practice, to inform plans
  • Highly organised, with good strategic communications planning skills and the ability to work effectively under pressure to meet tight deadlines
  • Ability to build and maintain effective working relationships with stakeholders, colleagues and Members and their staff and to maintain a good understanding of audience needs and issues
  • Significant experience of delivering technology projects with a proven delivery track record - having achieved tangible results, created value and delivered business outcomes
  • Strong risk assessment, problem resolution, negotiation, and influencing skills 
  • Possess line management skills and have established global teams
  • Strong business acumen, commercial mindset and financial literacy
  • High level of competence in effective individual and team use of a range of project management and digital collaboration tools such as Microsoft Project, the MS Office 365 suite etc. 

Desirable knowledge and skills: 

  • Experience in the Architecture, Engineering and Construction sector
  • Experience of working in a matrix environment
  • Experience of working on projects or programmes adopting Agile methods and practices
  • Experience of working in a communications role to with senior management; and working across a range of projects and issues, using research and best practice, to inform communications plans

Required behaviours:

  • A passion for diversity, recognising the innovation and competitive edge that comes from a diverse highly skilled team where equal opportunities are truly valued
  • Excellent written/verbal communication skills with both non-technical as well as technical audiences managing successful communications with stakeholders with the ability to present complex information clearly and effectively
  • Excellent relationship management skills coupled with an open-minded and collaborative approach to all interactions  
  • Ability to influence others to consider your point of view and gain support and agreement for plans, changes and new approaches
  • Ability to challenge and question the status quo - you enjoy suggesting and implementing creative and innovative solutions to improve the way things get done  
  • Passion for the digital world and ability to conscientiously support various stakeholders to share and learn as our firm transforms digitally  
  • Strong planning and teambuilding and management skills with the ability to motivate, lead and develop a large diverse team ensuring resources are organised appropriately and effectively

Please don’t be discouraged if you don’t meet every point above – if you meet most, and are strongly motivated by the role, and willing to learn, we are still interested in hearing from you. 


Any of the following are desirable:

  • Educated to degree level in a technology, business or engineering discipline 
  • Professional project or programme management accreditation 
  • Holding relevant change management practitioner status such as Prosci

Rewards and Benefits

We offer a competitive salary at all levels, and one of the best benefits packages in our sector.

Core benefits include cover under the UK Healthcare Plan (private medical insurance), Life Assurance, Accident Insurance, and Income Protection (long term disability) cover. Core benefits are funded by us and made available to all permanent staff in order to support and safeguard your financial, physical, and mental wellbeing. You will also have access to Choice Benefits to help with your work/life balance and financial security.

In addition, all permanent employees are eligible for the Global Profit Share scheme. Subject to scheme rules employees can receive two Profit Share payments per year, which are dependent on the firm’s financial performance.

Different people, shared values.

At Arup, we believe when talented people collaborate, great things are possible. Arup hires people with proven skills and open minds. We are taking deliberate action to create an inclusive culture that is grounded in our purpose to shape a better world.

At Arup, we welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. Our internal employee networks - BAME, Culture, Disability, LGBTQ+ and Women - provide a space for you to express your views and to make a positive difference - discover more about life at Arup here.

At Arup, we are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.

At Arup, we appreciate that everyone’s circumstances are different and having the freedom to flex the way we work is essential to our wellbeing. If flexibility matters to you let us know when you apply, and we will discuss how this could work in your role.

What happens next?

If this could be the next step in your journey, please apply online. All applications will be considered, and we will try our very best to respond to you within 72 hours of receiving your application, this will be subject to delays owing to the festive period

 No agencies please

Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process.

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