Administration Assistant | Administration - Service Station Consultant

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

The Service Station Consultant role at Arup is focused on delivering leading-practice workplace experience services to support the Melbourne office.  The ideal candidate will have experience in customer service and a proactive attitude towards ensuring a seamless operational delivery.

The Opportunity

• Welcome clients and visitors, ensuring their needs are met efficiently and in line with Arup's brand standards.
• Deliver business lounge services, including refreshments, assistance with guest Wi-Fi, and local transport information.
• Monitor and maintain meeting room standards, assisting with setups and pack-ups for key meetings.
• Process catering orders and manage package deliveries.
• Collaborate with the Office Services staff to ensure smooth front-of-house operations.

Is this role right for you?

• Experience working in an office environment, particularly in a busy front-of-house area.
• Strong customer service or concierge experience in a corporate or hospitality setting.
• Ability to uphold high standards of work, ensuring accuracy and completeness.
• Excellent communication skills, with the ability to connect with diverse stakeholders.
• Demonstrated commitment to ethics, honesty, and resilience in dynamic environment

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair, and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. 
We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling eligible members to share in the results of our collective efforts.

Please see a list of Arup’s Australia benefits below:

Different people, shared values
Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence. 
Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.
We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

Please apply directly through our applicant tracking system. Shortlisted candidates will be contacted by Talent Acquisition to discuss next steps. Stay safe online – Arup will never ask for your bank details as part of our recruitment process.

Arup does not accept unsolicited resumes from recruiters or employment agencies.